This Privacy Policy describes how Wolf Expert Repair ("we," "us," "our") collects, uses, discloses, and protects personal information when you visit https://wolfappliancerepair.org (the "Site") or engage our services. By using the Site or our services, you consent to the practices described.
1. Scope
This policy applies to information we collect on the Site, through our phone and email channels, through any online booking forms, and through service visits to your property. It does not apply to third-party websites, services, or platforms that we do not control.
2. Information We Collect
2.1 Information You Provide
- Contact details: name, phone, email, service address.
- Appliance details: model, serial number, symptom description, service history.
- Communications: phone calls, SMS, emails, and form submissions you send us.
- Payment information: processed by our PCI-compliant payment processor; we do not store full card numbers.
2.2 Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, pages viewed, referral source, timestamps.
- Cookies and similar technologies. See our Cookie Policy for detail.
2.3 Information From Third Parties
- Analytics providers, advertising partners, and mapping services that help us operate the Site.
- Publicly available sources, where relevant to diagnosing your appliance or verifying service addresses.
3. How We Use Information
- Schedule, perform, and follow up on service visits.
- Communicate with you by phone, email, and — with your consent — SMS. See our SMS Terms.
- Provide estimates, invoices, and receipts.
- Operate, secure, and improve the Site and our services.
- Comply with legal obligations and enforce our Terms & Conditions.
- Analyze demand patterns, service outcomes, and parts availability.
4. Sharing & Disclosure
We do not sell your personal information. We share information only as follows:
- Service providers: hosting, communications, payment processing, analytics, and scheduling vendors that process information on our behalf.
- Parts suppliers: model and serial numbers as needed to order parts. No personal contact information is shared unless necessary for drop-ship.
- Legal and safety: when required by law, court order, or to protect rights, safety, and property.
- Business transfers: in connection with a merger, acquisition, or asset sale, subject to confidentiality commitments.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to withdraw consent. To exercise these rights, contact us at [email protected]. We will verify your identity before acting on requests.
6. California Residents
Under the California Consumer Privacy Act (CCPA/CPRA), California residents have specific rights, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information in the traditional sense. To submit a request to limit any cross-context behavioral advertising or exercise other rights, visit Do Not Sell or Share My Info.
We do not knowingly sell or share personal information of consumers under 16.
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations (including tax and warranty), resolve disputes, and enforce agreements. Service records are typically retained for a minimum of seven (7) years.
8. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure; we cannot guarantee absolute security.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
10. Changes
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date above and, where appropriate, by notice on the Site.
11. Contact
Questions or requests may be directed to [email protected] or by phone at 844-743-4002.